Join the CultureSuite team

CultureSuite works across the UK, US and Europe to make building and managing websites more sustainable for the arts and culture sector, using our SaaS offering.
This is what one of our customers says: "Before CultureSuite, our website had a number of restrictions – with content updates often needing agency support – and we couldn't properly showcase our artistic programme. Now our digital team has the creative freedom to craft engaging digital experiences. The platform's flexibility means we can respond quickly to opportunities, and it is incredibly exciting to be part of a community of venues all contributing to the platform's evolution."

About Us

Robert Hubbert

George Hill

Hiring Manager Growth / General Hiring Manager

David Johnstone

Stella van Mever

Coen van der Poll

Meet Our Team

Gallery

<html><head></head><body><div><strong>Frontend Developer</strong></div>
<div>We’re looking for a Junior Frontend Developer to work on a mature, well-established platform.</div>
<div>This role would suit someone who enjoys building and maintaining polished, accessible user experiences and has a good grounding in HTML, CSS and JavaScript/TypeScript.&nbsp;We’re looking for someone with talent, attention to detail and the enthusiasm to learn and grow.<br><br></div>
<div><strong>What you’ll be doing</strong><br>You’ll work with an experienced product team, contributing to new and existing features while developing your skills and understanding of the wider platform.</div>
<div>Over time, you’ll help us build more reusable front-end patterns using Twig components, Stimulus, Vue, SCSS architecture and design-system thinking.<br><br></div>
<div>Typical work might include:</div>
<div>
<ul>
<li>Turning designs and wireframes into clean, usable interfaces.</li>
<li>Writing maintainable HTML, Twig, SCSS and TypeScript.</li>
<li>Improving and modernising existing components.</li>
<li>Documenting and testing your work to maintain a high quality standard.</li>
<li>Improving accessibility, responsive behaviour and interaction design.</li>
<li>Pairing with senior colleagues and learning established conventions and architectural patterns.</li>
<li>Time to develop your skills and understanding of the product.</li>
<li>Communicating effectively within the product team and across the wider company.</li>
</ul>
This is not a framework-specific React or Vue role. We use modern front-end tooling, but much of our work involves server-rendered interfaces, progressive enhancement, accessibility, CSS architecture and careful modernisation of an established product.<br><br></div>
<div><strong>What we’re looking for</strong><br>We’re looking for someone who can contribute to ongoing front-end implementation work and grow into more challenging and complex features over time.</div>
<div>
<ul>
<li>Good HTML and CSS fundamentals.</li>
<li>Experience with SCSS or another structured CSS approach.</li>
<li>Some JavaScript/TypeScript experience.</li>
<li>Good eye for layout, spacing, interaction and usability.</li>
<li>An interest in accessibility and inclusive design.</li>
<li>Confidence working within an existing codebase.</li>
<li>A pragmatic approach to problem-solving.</li>
<li>Enthusiasm for learning Symfony, Twig and PHP patterns used in our view layer.</li>
<li>Curiosity about design systems, reusable components and software architecture.</li>
<li>Interest in the trade-offs between server-rendered vs decoupled FE approaches.</li>
<li>English at B2 level or above, with the confidence to communicate within an international remote team, explain your work and ideas, and receive feedback constructively.</li>
<li>A reliant, stable internet connection and home or co-working office space set-up.</li>
</ul>
<br><strong>Our current stack</strong><br>You’ll be working with technologies including:</div>
<div>
<ul>
<li>HTML, CSS and SCSS</li>
<li>JavaScript and TypeScript</li>
<li>Symfony UX / Twig Components</li>
<li>Stimulus and Vue</li>
<li>Storybook, Vitest, Playwright and Backstop</li>
<li>First- and third-party APIs</li>
<li>Docker-based local development</li>
<li>PHP and MySQL</li>
</ul>
<strong>What we value</strong><br>We value developers who are thoughtful, practical and willing to learn. We care about:</div>
<div>
<ul>
<li>Clear, maintainable code.</li>
<li>Good communication and collaboration.</li>
<li>Accessibility and usability.</li>
<li>Pragmatic refactoring and respect for existing systems.</li>
<li>Curiosity and continuous learning.</li>
<li>Pride in small improvements as well as larger features.</li>
<li>Ethical and intelligent use of AI.</li>
</ul>
<strong>Nice to have</strong><br>None of these are strict requirements, but experience in any of the following would be useful:</div>
<div>
<ul>
<li>Twig or another server-rendered templating language.</li>
<li>PHP, Symfony, Laravel or similar.</li>
<li>Storybook or other component documentation tools.</li>
<li>Design systems or reusable UI components.</li>
<li>BEM, ITCSS or other CSS architecture approaches.</li>
<li>Accessibility or automated testing.</li>
<li>Product-focused development teams.</li>
<li>Vue, Stimulus or other progressively enhanced interface technologies.</li>
</ul>
<br><strong>What’s in it for you?</strong></div>
<div>
<ul>
<li>Work in a fast-growing scale-up, with an exciting perspective and potential for further international growth</li>
<li>CultureSuite is a company that is active and specialised in one of the most beautiful sectors - culture (theatre, art, music, film, museums), so you come across the best organisations and meet the most inspiring people, who share the same thing from various backgrounds: love for culture and the value that art can have in a society</li>
<li>Your choice of a Mac, Linux, or Windows laptop, plus an optional external monitor</li>
<li>Participation in the pension programme</li>
<li>Work remote (we have an office in Rotterdam, The Netherlands)</li>
<li>In addition, CultureSuite has an arrangement to flexibly schedule all public holidays as days off at other times</li>
<li>For this vacancy, candidates are sought in Argentina. Further primary and secondary employment conditions are therefore subject to local guidelines and regulations via Deel’s EOR (including statutory benefits, this is not a contractor agreement)</li>
<li>Flexible hours, but work during overlapping timezone with UK/NL</li>
<li>Salary: 1200-1400 USD per month</li>
<li>Professional development opportunities</li>
<li>Collaborative and supportive team environment</li>
</ul>
</div>
<div><br><strong>Equal Opportunities</strong><br>We’re an equal opportunity employer and diversity is extremely important to us. We never discriminate on the basis of gender, age, race, religion, national origin, sexual orientation, marital status, veteran status, or disability status.</div>
<div>We're committed to removing invisible barriers. We are happy to make any adjustments we can to better support you.<br><br></div>
<div><strong>Your Location</strong><br>We are a hybrid/remote team based in the UK and Netherlands with an office in Rotterdam. Candidates must be legally authorised to work within Argentina without the need for CultureSuite’s sponsorship for an immigration-related employment benefit (i.e. work visa, work permit, etc. We value face-to-face interactions to achieve our mission and bring out the best in each other, and so a willingness to travel is highly desirable.<br><br><strong>The recruitment process</strong><br>We know interviews take energy, so we’ve tried to make our process clear, respectful of your time, and genuinely two-way; we’re working out if we’re right for each other, not just testing you. After we've selected our candidates, these are the steps in the recruitment process:<br><br>
<div><strong>Technical Assessment&nbsp;</strong><br>A tech test, you should not spend more that 2-3 hours on the test and get a week to complete this. We'll do blind reviews on the submissions.&nbsp;<br><br></div>
<div><strong>1st Interview</strong><br>An initial interview after selection based of the technical assessment with the Frontend Lead and Head of R&amp;D.&nbsp;<br><br></div>
<div><strong>Final Interview<br></strong>A final interview with leadership.</div>
</div>
<div><br><strong>How to apply</strong><br>If this sounds like the next step you’ve been looking for in your career, please submit your CV along with a cover letter explaining your interest in the position and how your experience aligns with our requirements.</div>
<div>&nbsp;</div></body></html>

Frontend Developer

<html><head></head><body><div>
<div><strong>About CultureSuite</strong><br>CultureSuite is a product-led company building the leading digital platform for the arts, culture and entertainment sectors. Our product powers websites and digital experiences for theatres, concert halls, festivals and venues across Europe, the UK, the US and Australia.</div>
<div>We don’t just hand over a login and wish clients luck. We design, implement and launch every client’s website with them, and then help their teams get the most from it for years afterwards. That second part is where you come in. You’ll help clients use CultureSuite with confidence: answering questions and solving problems when they need support, while helping their teams become more capable through training and practical guidance. You’ll cover North American time zones so our growing list of American and Canadian venues has knowledgeable support available during their own working day.<br><br></div>
<div><strong>What you'll do<br></strong></div>
<div>
<ul>
<li>Own client tickets from first response through resolution: solve what you can, keep clients updated in line with our SLA, and involve second-line specialists or R&amp;D when needed, without losing track of the issue.</li>
<li>Take part in our shared 24/7 critical incident response process, including occasional out-of-hours alerts and follow-up.</li>
<li>Run dashboard training sessions for new clients and refreshers for existing ones, using our standard programme.</li>
<li>Help clients while they add content to their new websites, so they launch on time.</li>
<li>Write and update help articles based on the questions you hear most.</li>
<li>Use AI tools where helpful to solve problems, improve documentation and work more efficiently.</li>
<li>Hand over to, and pick up from, our European team each day, so nothing falls through the gap.</li>
</ul>
<br><strong>What you'll bring</strong></div>
<div>
<ul>
<li>Clear, patient explanations of technical things for non-technical people.</li>
<li>A calm, friendly manner with clients who are having a bad day.</li>
<li>You’re organised and comfortable working a queue with some independence.</li>
<li>You like learning tools in depth and showing other people the shortcuts.</li>
</ul>
</div>
<div><br><strong>Nice to have</strong></div>
<div>
<ul>
<li>Experience in arts, culture or live events, especially with ticketing systems (Tessitura, Spektrix, Tixly, Ovatic and similar) or in a venue’s box office or marketing team.</li>
<li>Awareness of HTML/CSS basics.</li>
<li>Can speak Dutch/Spanish.</li>
</ul>
</div>
<div><br><strong>This role is for you if</strong></div>
<div>
<ul>
<li>You’re the person friends call when their tech misbehaves, and you don’t mind.</li>
<li>A clear, kind reply to a stressed client feels like a small win.</li>
<li>You enjoy learning a tool inside out, then showing others the shortcuts.</li>
<li>You like working independently, knowing a team has your back across the Atlantic.</li>
<li>You’re curious where this could lead: training, implementation, integrations.</li>
</ul>
</div>
<div><br><strong>Why join</strong></div>
<div>
<ul>
<li>Learn our platform from the ground up with a team that will train you properly.</li>
<li>A range of growth paths: support, training, implementation or integrations depending on what feels right for you.</li>
<li>Work with cultural venues you want to visit.</li>
</ul>
</div>
<div><br><strong>Requirements</strong></div>
<div>
<ul>
<li>1–3 years in customer support, onboarding or training for a software product.</li>
<li>Hands-on experience with a helpdesk platform (Freshdesk, Zendesk, HubSpot Service or similar).</li>
<li>Experience running training sessions or demos.</li>
<li>Fluent in English, written and spoken.</li>
<li>Based in North America/South America, with the appropriate rights to work.</li>
<li>Available to during North American business hours, with a regular daily overlap with colleagues in the UK and Netherlands.</li>
<li>Willing to join an incident rota, with occasional out-of-hours involvement.</li>
<li>Able to travel occasionally to client sites and team meetups in North America.</li>
</ul>
</div>
<div>&nbsp;</div>
<div><strong>What We Offer</strong></div>
<div>
<ul>
<li>A small, collaborative team where your work is visible and your voice is heard</li>
<li>The chance to help shape how cultural organisations connect with their audiences digitally</li>
<li>Remote working, with opportunities to travel to client sites and team meetups.</li>
<li>A laptop at your disposal (which can be used privately as well)</li>
<li>Participation in the pension programme</li>
<li>In addition, CultureSuite has an arrangement to flexibly schedule all public holidays as days off at other times</li>
</ul>
</div>
<div><strong>The interview process</strong><br>We know interviews take energy, so we’ve tried to make our process clear, respectful of your time, and genuinely two-way; we’re working out if we’re right for each other, not just testing you.</div>
<div><br><strong>Informal Chat</strong></div>
<div>A relaxed ~15 minute video call with HR and an US-based colleague. No trick questions, no pressure. We’ll tell you more about CultureSuite, and are interested in your experience. The goal is simply to get to know one another and make sure there’s a good fit.</div>
<div><br><strong>Interview</strong></div>
<div>A 30-45 minute session with your immediate team. A conversation that covers: your experience, how you work, the wider team, the role, and any questions you have for us to give a more in depth view of what day-to-day life looks like at CultureSuite.&nbsp;</div>
<div><br><strong>Final Conversation</strong></div>
<div>A 30 minute session with leadership. A chance to finalise any questions you have and vice versa.&nbsp;</div>
<div><br><strong>To apply</strong><br>Please send (in English) a CV, a cover letter about why you think you might be a great fit at CultureSuite via the portal in the job ad.</div>
<div>&nbsp;</div>
</div></body></html>

Product Support & Enablement Specialist

<html><head></head><body><div>
<div><strong>About CultureSuite</strong><br>CultureSuite is a product-led company building the leading digital platform for the arts, culture and entertainment sectors. Our product powers websites and digital experiences for theatres, concert halls, festivals and venues across Europe, the UK, the US and Australia.</div>
<div>We don’t just hand over a login and wish clients luck. We design, implement and launch every client’s website with them, and then help their teams get the most from it for years afterwards. That second part is where you come in. Product Support &amp; Enablement is a new team that sits between Customer Success and our implementation team, and it owns every client question, every training session and every guide that helps venues run their digital presence with confidence.</div>
<div>&nbsp;</div>
<div>
<div><strong>What you'll do</strong></div>
<ul>
<li>Lead a team of Product Support &amp; Enablement Specialists across Europe and US hours: plan the week, set priorities, coach and grow them.</li>
<li>Own the helpdesk: triage, SLA response times and updates, ticket ownership and escalations, ensuring clear communication and follow-up even when second-line specialists or R&amp;D are involved.</li>
<li>Lead and actively participate in our 24/7 critical incident response, overseeing alerts, escalations and handovers, with occasional out-of-hours involvement.</li>
<li>Build and deliver a structured client training programme, from onboarding and refreshers to webinars, recordings and practical exercises.</li>
<li>Proactively identify where clients struggle or underuse the platform, and turn those insights into better guidance, training and self-service resources.</li>
<li>Work closely with our Community Lead to turn client questions, experiences and best practices into useful guides, videos, community content and learning opportunities.</li>
<li>Work closely with Customer Success on broader client concerns and opportunities to improve adoption, and with R&amp;D on recurring issues and product feedback.</li>
<li>Continuously improve how we deliver support and enablement, including our processes, tooling and knowledge sharing, making both more effective and scalable.</li>
<li>Encourage the team to use AI tooling to improve support, training and knowledge sharing, making our work more efficient and scalable.</li>
</ul>
</div>
<div><br><strong>What you'll bring</strong></div>
<div>
<ul>
<li>Experience leading a support, enablement or training team (two or more people) in a SaaS company.</li>
<li>Calm, warm and direct communication, especially with clients who are having a bad day.</li>
<li>You design training and documentation, not just deliver it.</li>
<li>Comfort with helpdesk tools, SLAs and support metrics.</li>
<li>Curiosity about how things work: you enjoy digging into systems and learning them in depth, and you’ll do a lot of that with our platform.</li>
</ul>
</div>
<div><br><strong>Nice to have</strong></div>
<div>
<ul>
<li>Experience in arts, culture or live events, especially at a ticketing vendor (Tessitura, Spektrix, Tixly, Ovatic and similar) or in a venue's box office or marketing team.</li>
<li>Can speak Dutch and/or Spanish.</li>
</ul>
</div>
<div><br><strong>This role is for you if</strong></div>
<div>
<ul>
<li>You'd rather fix the process than answer the same question for the tenth time.</li>
<li>You light up when a confused client suddenly "gets it".</li>
<li>You lead from the front: you'll take a tricky ticket or run a training alongside your team.</li>
<li>You like building something new. The playbook isn't written yet.</li>
</ul>
</div>
<div><br><strong>Why join</strong></div>
<div>
<ul>
<li>Help form a brand-new team, as well as its processes and tools.</li>
<li>Work with cultural venues you want to visit.</li>
</ul>
</div>
<div><br><strong>Requirements</strong></div>
<div>
<ul>
<li>4+ years in customer support, enablement or training, including at least 2 years leading a team of two or more people.</li>
<li>A track record of building a training programme, knowledge base or help centre, not only maintaining one.</li>
<li>Hands-on experience with a helpdesk platform (Freshdesk, Zendesk, HubSpot Service or similar) and working to SLAs and support metrics such as first response time, resolution time and customer satisfaction.</li>
<li>Experience handling critical incidents or escalations, and willingness to join an incident rota with occasional out-of-hours involvement.</li>
<li>Native or fully fluent English, written and spoken.</li>
<li>Based in the UK, with the right to work in the UK.</li>
<li>Able to adapt work across time zones occasionally, with daily overlap with colleagues globally.</li>
<li>Able to travel occasionally to client sites and team meetups (mainly UK and Netherlands).</li>
</ul>
</div>
<div>&nbsp;</div>
<div><strong>What We Offer</strong></div>
<div>
<ul>
<li>A small (but fast-growing), collaborative team where your work is visible and your voice is heard</li>
<li>The chance to help shape how cultural organisations connect with their audiences digitally</li>
<li>Remote working, with opportunities to travel to client sites and team meetups.</li>
<li>A laptop at your disposal (which can be used privately as well)</li>
<li>Participation in the pension programme</li>
<li>In addition, CultureSuite has an arrangement to flexibly schedule all public holidays as days off at other times</li>
</ul>
</div>
<div>&nbsp;</div>
<div><strong>The interview process<br></strong>We know interviews take energy, so we’ve tried to make our process clear, respectful of your time, and genuinely two-way; we’re working out if we’re right for each other, not just testing you.<br><br></div>
<div>
<div><strong>Informal Chat&nbsp;</strong><br>A relaxed ~15 minute video call with HR and a UK-based colleague. No trick questions, no pressure. We’ll tell you more about CultureSuite, and are interested in your experience. The goal is simply to get to know one another and make sure there’s a good fit.<br><br></div>
<div><strong>Interview&nbsp;</strong><br>A 45 minute session with your immediate team. A conversation that covers: your experience, how you work, the wider team, the role, and any questions you have for us to give a more in depth view of what day-to-day life looks like at CultureSuite.<br><br></div>
<div><strong>Final Conversation</strong>&nbsp;<br>A 30 minute session with leadership. A chance to finalise any questions you have and vice versa.<br><br></div>
</div>
<div><strong>To apply</strong><br>Please send (in English) a CV, a cover letter about why you think you might be a great fit at CultureSuite via the portal in the job ad.</div>
</div></body></html>

Job Openings

Frontend Developer

Product Support & Enablement Specialist

Product Support & Enablement Lead