Join the CultureSuite team

CultureSuite works across the UK, US and Europe to make building and managing websites more sustainable for the arts and culture sector, using our SaaS offering Peppered.
This is what one of our customers says: "Before Peppered, our website had a number of restrictions – with content updates often needing agency support – and we couldn't properly showcase our artistic programme. Now our digital team has the creative freedom to craft engaging digital experiences. The platform's flexibility means we can respond quickly to opportunities, and it is incredibly exciting to be part of a community of venues all contributing to the platform's evolution."

About Us

Liesanne Rooks

Robert Hubbert

George Hill

Hiring Manager Growth / General Hiring Manager

David Johnstone

Stella van Mever

Coen van der Poll

Meet Our Team

Gallery

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<div><span style="font-family: helvetica;">We are seeking an experienced Senior Fullstack Developer to join our dynamic, highly collaborative development team. This is an optionally fully remote position, specifically for candidates based in the UK and partially remote for the Netherlands.<br><br></span></div>
<h2><span style="font-family: helvetica;">About the Role<br></span></h2>
<p><span style="font-family: helvetica;">As a Senior Fullstack Developer, you'll play a crucial role in our technical team, leveraging your expertise in CSS, javascript, PHP and related technologies to architect, build, and maintain robust solutions while mentoring junior team members and maintaining high coding standards.</span></p>
<h3><strong><span style="font-family: helvetica;">Tech Stack<br></span></strong></h3>
<div><span style="font-family: helvetica;">- Primary: Javascript, CSS, PHP (with modern OOP principles), HTML</span></div>
<div><span style="font-family: helvetica;">- Desirable Skills: Typescript, MySQL<br><br></span></div>
<h3><span style="font-family: helvetica;">Key Responsibilities</span></h3>
<ul>
<li><span style="font-family: helvetica;">Programming, testing, and documentation</span></li>
<li><span style="font-family: helvetica;">Mentor more junior team members</span></li>
<li><span style="font-family: helvetica;">Independently plan tasks, conduct research, solve problems, and fulfil requirements</span></li>
<li><span style="font-family: helvetica;">Stay current with the latest technology trends and best practices</span></li>
<li><span style="font-family: helvetica;">Follow and suggest improvements to coding standards and design patterns</span></li>
<li><span style="font-family: helvetica;">Conduct code reviews</span></li>
</ul>
<h3><br><span style="font-family: helvetica;">Requirements<br></span></h3>
<ul>
<li><span style="font-family: helvetica;">Strong experience with PHP, particularly Symfony / Laravel and Twig templating</span></li>
<li><span style="font-family: helvetica;">Strong appreciation for the principles of effective unit testing and its role in maintainable, reliable software</span></li>
<li><span style="font-family: helvetica;">Experience working in agile development environments</span></li>
<li><span style="font-family: helvetica;">Demonstrable history of mentoring junior developers</span></li>
<li><span style="font-family: helvetica;">Excellent problem-solving and analytical skills</span></li>
<li><span style="font-family: helvetica;">Strong communication skills, especially in a remote environment</span></li>
<li><span style="font-family: helvetica;">A comfortable, quiet space to work, with a fast and reliable internet connection</span></li>
<li><span style="font-family: helvetica;">Ability to navigate and apply both coupled and decoupled front-end architectures, understanding when each approach is most effective</span></li>
<li><span style="font-family: helvetica;">Collaborative approach to design implementation. Able to engage in a two-way feedback loop with UX, balancing creative input with practical execution</span></li>
<li><span style="font-family: helvetica;">Experience in establishing and evolving design systems, aligning legacy and modern products toward a cohesive front-end strategy</span></li>
</ul>
<h3><span style="font-family: helvetica;"><br>Bonus points if you have…</span></h3>
<div><span style="font-family: helvetica;">Python scripting experience</span><br><span style="font-family: helvetica;">Docker containerisation experience</span></div>
<div>&nbsp;</div>
<h3><span style="font-family: helvetica;">What’s in it for you?</span></h3>
<ul>
<li><span style="font-family: helvetica;">Work in a fast-growing scale-up, with an exciting perspective and potential for further international growth</span><br><span style="font-family: helvetica;">CultureSuite is a company that is active and specialised in one of the most beautiful sectors - culture (theatre, art, music, film, museums), so you come across the best organisations and meet the most inspiring people, who share the same thing from various backgrounds: love for culture and the value that art can have in a society</span></li>
<li><span style="font-family: helvetica;">Your choice of a Mac, Linux, or Windows laptop, plus an optional external monitor</span></li>
<li><span style="font-family: helvetica;">Participation in the pension programme</span></li>
<li><span style="font-family: helvetica;">Work (partially) remote (we have an office in Rotterdam, The Netherlands)</span></li>
<li><span style="font-family: helvetica;">Official parental leave</span></li>
<li><span style="font-family: helvetica;">In addition, CultureSuite has an arrangement to flexibly schedule all public holidays as days off at other times</span></li>
<li><span style="font-family: helvetica;">For this vacancy, candidates are sought in the two countries where CultureSuite has offices: the UK and the Netherlands. Further primary and secondary employment conditions are therefore subject to local guidelines and regulations (such as vacation days and coverage of certain expenses/benefits).</span></li>
<li><span style="font-family: helvetica;">Flexible hours</span></li>
<li><span style="font-family: helvetica;">Salary range:&nbsp;</span><br><span style="font-family: helvetica;">UK: £45k-55k /annum</span><br><span style="font-family: helvetica;">NL: €4.500-5.500 p/m</span></li>
<li><span style="font-family: helvetica;">Professional development opportunities</span></li>
<li><span style="font-family: helvetica;">Collaborative and supportive team environment<br><br></span></li>
</ul>
<h3><span style="font-family: helvetica;">Equal Opportunities</span></h3>
<div><span style="font-family: helvetica;">We’re an equal opportunity employer and diversity is extremely important to us. We never discriminate on the basis of gender, age, race, religion, national origin, sexual orientation, marital status, or disability status.</span></div>
<div><span style="font-family: helvetica;">We're committed to removing invisible barriers. We are happy to make any adjustments we can to better support you.</span></div>
<div>&nbsp;</div>
<h3><span style="font-family: helvetica;">Your Location</span></h3>
<div><span style="font-family: helvetica;">We are a hybrid/remote team based in the UK and Netherlands with an office in Rotterdam. Candidates must be legally authorised to work within the UK or Netherlands without the need for CultureSuite’s sponsorship for an immigration-related employment benefit (i.e. work visa, work permit, etc.</span></div>
<div><span style="font-family: helvetica;"><br>We value face-to-face interactions to achieve our mission and bring out the best in each other, and so a willingness to travel is highly desirable.</span></div>
<div>&nbsp;</div>
<h3><span style="font-family: helvetica;">How to apply</span></h3>
<p><span style="font-family: helvetica;">If this sounds like the next step you’ve been looking for in your career, please submit your CV along with a cover letter explaining your interest in the position and how your experience aligns with our requirements.</span></p>
<div>&nbsp;</div>
</div></body></html>

Senior Fullstack Developer (UK/NL)

<html><head></head><body><div>
<div><span style="font-family: helvetica;">We are seeking an experienced Senior Frontend Developer to join our dynamic, highly collaborative development team. This is an optionally fully remote position, specifically for candidates based in the Netherlands.<br><br></span></div>
<h2><span style="font-family: helvetica;">About the Role</span></h2>
<p><span style="font-family: helvetica;">As a Senior Frontend Developer, you'll play a crucial role in our technical team, leveraging your expertise in CSS, Javascript / Typescript, PHP and related technologies to architect, build, and maintain robust backend solutions while mentoring junior team members and maintaining high coding standards.</span></p>
<h3><span style="font-family: helvetica;">Tech Stack<br></span></h3>
<p><span style="font-family: helvetica;">- Primary: CSS, Javascript / Typescript, HTML<br></span><span style="font-family: helvetica;">- Desirable Skills: Acceptance &amp; Unit testing, Storybook, Docker, PHP (with modern OOP principles)</span></p>
<h3><span style="font-family: helvetica;"><br>Key Responsibilities<br></span></h3>
<ul>
<li><span style="font-family: helvetica;">Programming, testing, and documentation</span></li>
<li><span style="font-family: helvetica;">Mentor more junior team members</span></li>
<li><span style="font-family: helvetica;">Independently plan tasks, conduct research, solve problems, and fulfil requirements</span></li>
<li><span style="font-family: helvetica;">Stay current with the latest technology trends and best practices</span></li>
<li><span style="font-family: helvetica;">Follow and suggest improvements to coding standards and design patterns</span></li>
<li><span style="font-family: helvetica;">Conduct code reviews</span></li>
</ul>
<h3><span style="font-family: helvetica;"><br>Requirements<br></span></h3>
<ul>
<li><span style="font-family: helvetica;">Strong experience with modern CSS and Javascript / Typescript</span></li>
<li><span style="font-family: helvetica;">Strong appreciation for the principles of effective unit testing and its role in maintainable, reliable software</span></li>
<li><span style="font-family: helvetica;">Experience working in agile development environments</span></li>
<li><span style="font-family: helvetica;">Demonstrable history of mentoring junior developers</span></li>
<li><span style="font-family: helvetica;">Excellent problem-solving and analytical skills</span></li>
<li><span style="font-family: helvetica;">Strong communication skills, especially in a remote environment</span></li>
<li><span style="font-family: helvetica;">A comfortable, quiet space to work, with a fast and reliable internet connection</span></li>
<li><span style="font-family: helvetica;">Ability to navigate and apply both coupled and decoupled front-end architectures, understanding when each approach is most effective</span></li>
<li><span style="font-family: helvetica;">Collaborative approach to design implementation. Able to engage in a two-way feedback loop with UX, balancing creative input with practical execution</span></li>
<li><span style="font-family: helvetica;">Experience in establishing and evolving design systems, aligning legacy and modern products toward a cohesive front-end strategy</span></li>
</ul>
<h3><span style="font-family: helvetica;"><br>Bonus points if you have…</span></h3>
<ul>
<li><span style="font-family: helvetica;">PHP experience, particularly Symfony / Laravel and Twig templating</span></li>
<li><span style="font-family: helvetica;">Modern javascript framework experience</span></li>
<li><span style="font-family: helvetica;">Docker containerisation experience<br><br></span></li>
</ul>
<h3><span style="font-family: helvetica;">What’s in it for you?<br></span></h3>
<ul>
<li><span style="font-family: helvetica;">Work in a fast-growing scale-up, with an exciting perspective and potential for further international growth</span><br><span style="font-family: helvetica;">CultureSuite is a company that is active and specialised in one of the most beautiful sectors - culture (theatre, art, music, film, museums), so you come across the best organisations and meet the most inspiring people, who share the same thing from various backgrounds: love for culture and the value that art can have in a society</span></li>
<li><span style="font-family: helvetica;">Your choice of a Mac, Linux, or Windows laptop, plus an optional external monitor</span></li>
<li><span style="font-family: helvetica;">Participation in the pension programme</span></li>
<li><span style="font-family: helvetica;">Work (partially) remote (we have an office in Rotterdam, The Netherlands)</span></li>
<li><span style="font-family: helvetica;">Official parental leave</span></li>
<li><span style="font-family: helvetica;">In addition, CultureSuite has an arrangement to flexibly schedule all public holidays as days off at other times</span></li>
<li><span style="font-family: helvetica;">For this vacancy, candidates are sought in the two countries where CultureSuite has offices: the UK and the Netherlands. Further primary and secondary employment conditions are therefore subject to local guidelines and regulations (such as vacation days and coverage of certain expenses/benefits).</span></li>
<li><span style="font-family: helvetica;">Flexible hours</span></li>
<li><span style="font-family: helvetica;">Salary range:</span><br><span style="font-family: helvetica;">NL: €4.500-5.500 p/m</span></li>
<li><span style="font-family: helvetica;">Professional development opportunities</span></li>
<li><span style="font-family: helvetica;">Collaborative and supportive team environment<br><br></span></li>
</ul>
<h3><span style="font-family: helvetica;">Equal Opportunities<br></span></h3>
<p><br><span style="font-family: helvetica;">We’re an equal opportunity employer and diversity is extremely important to us. We never discriminate on the basis of gender, age, race, religion, national origin, sexual orientation, marital status, veteran status, or disability status.</span></p>
<p><span style="font-family: helvetica;">We're committed to removing invisible barriers. We are happy to make any adjustments we can to better support you.<br><br></span></p>
<h3><span style="font-family: helvetica;">Your Location<br></span></h3>
<p><span style="font-family: helvetica;"><br></span><span style="font-family: helvetica;">We are a hybrid/remote team based in the UK and Netherlands with an office in Rotterdam. Candidates must be legally authorised to work within the Netherlands without the need for CultureSuite’s sponsorship for an immigration-related employment benefit (i.e. work visa, work permit, etc.</span></p>
<div><span style="font-family: helvetica;">We value face-to-face interactions to achieve our mission and bring out the best in each other, and so a willingness to travel is highly desirable.<br><br></span></div>
<h3><span style="font-family: helvetica;">How to apply<br></span></h3>
<p><span style="font-family: helvetica;">If this sounds like the next step you’ve been looking for in your career, please submit your CV along with a cover letter explaining your interest in the position and how your experience aligns with our requirements.</span></p>
</div></body></html>

Senior Frontend Developer (NL)

<html><head></head><body><div>
<h3><span style="font-family: helvetica;">About the Role</span></h3>
<p><span style="font-family: helvetica;">As a Senior Backend Developer, you'll play a crucial role in our technical team, leveraging your expertise in PHP and related technologies to architect, build, and maintain robust backend solutions while mentoring junior team members and maintaining high coding standards.</span><br><br></p>
<h3><span style="font-family: helvetica;">Tech Stack</span></h3>
<p><span style="font-family: helvetica;">- Primary: PHP (with modern OOP principles), MySQL</span><br><span style="font-family: helvetica;">- Desirable Skills: Symfony / Laravel, Python, Bash, Docker</span><br><br></p>
<h3><span style="font-family: helvetica;">Key Responsibilities</span></h3>
<ul>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Programming, testing, and documentation</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Mentor more junior team members</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Independently plan tasks, conduct research, solve problems, and fulfil requirements</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Stay current with the latest technology trends and best practices</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Follow and suggest improvements to coding standards and design patterns</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Conduct code reviews</span><br><br></li>
</ul>
<h3><span style="font-family: helvetica;">Requirements</span></h3>
<ul>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Strong experience with PHP, particularly within a modern framework</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Strong experience with developing technical designs and documentation utilising industry standard architectural and design patterns and practices</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Proficient with MySQL database design and optimization</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Strong appreciation for the principles of effective unit testing and its role in maintainable, reliable software</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Experience working in agile development environments</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Demonstrable history of mentoring junior developers</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Excellent problem-solving and analytical skills</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Strong communication skills, especially in a remote environment</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">A comfortable, quiet space to work, with a fast and reliable internet connection</span><br><br></li>
</ul>
<h3><span style="font-family: helvetica;">Bonus points if you have…</span></h3>
<ul>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Experience with API Platform for rapid API development</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Strong proficiency with Symfony or Laravel, Twig templating, and EasyAdmin</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Python scripting experience</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">PHPUnit experience</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Proficiency with Bash scripting</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Docker containerization experience</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">CI/CD pipeline (Github Actions) implementation</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Experience working in high availability, high-load applications</span></li>
</ul>
<h3><span style="font-family: helvetica;">What’s in it for you?</span></h3>
<ul>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Work in a fast-growing scale-up, with an exciting perspective and potential for further international growth</span><br><span style="font-family: helvetica;">CultureSuite is a company that is active and specialised in one of the most beautiful sectors - culture (theatre, art, music, film, museums), so you come across the best organisations and meet the most inspiring people, who share the same thing from various backgrounds: love for culture and the value that art can have in a society</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Your choice of a Mac, Linux, or Windows laptop, plus an optional external monitor</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Participation in the pension programme</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Work (partially) remote (we have an office in Rotterdam, The Netherlands)</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Official parental leave</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">In addition, CultureSuite has an arrangement to flexibly schedule all public holidays as days off at other times</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">For this vacancy, candidates are sought in the two countries where CultureSuite has offices: the UK and the Netherlands. Further primary and secondary employment conditions are therefore subject to local guidelines and regulations (such as vacation days and coverage of certain expenses/benefits).</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Flexible hours</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Salary range:&nbsp;</span><br><span style="font-family: helvetica;">UK: £45k-55k /annum</span><br><span style="font-family: helvetica;">NL: €4.500-5.500 p/m</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Professional development opportunities</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Collaborative and supportive team environment</span><br><br></li>
</ul>
<h3><span style="font-family: helvetica;">Equal Opportunities</span></h3>
<p><span style="font-family: helvetica;">We’re an equal opportunity employer and diversity is extremely important to us. We never discriminate on the basis of gender, age, race, religion, national origin, sexual orientation, marital status, or disability status.</span></p>
<p><span style="font-family: helvetica;">We're committed to removing invisible barriers. We are happy to make any adjustments we can to better support you.</span></p>
<h3><br><span style="font-family: helvetica;">Your Location</span></h3>
<p><span style="font-family: helvetica;">We are a hybrid/remote team based in the UK and Netherlands with an office in Rotterdam. Candidates must be legally authorised to work within the UK or Netherlands without the need for CultureSuite’s sponsorship for an immigration-related employment benefit (i.e. work visa, work permit, etc.</span></p>
<p><span style="font-family: helvetica;">We value face-to-face interactions to achieve our mission and bring out the best in each other, and so a willingness to travel is highly desirable.</span></p>
<p>&nbsp;</p>
<h3><span style="font-family: helvetica;">How to apply</span></h3>
<p><span style="font-family: helvetica;">If this sounds like the next step you’ve been looking for in your career, please submit your CV along with a cover letter explaining your interest in the position and how your experience aligns with our requirements.</span></p>
<h3>&nbsp;</h3>
</div></body></html>

Senior Backend Developer (UK/NL)

<html><head></head><body><div>
<h2><span style="font-family: helvetica;">About the role</span></h2>
<div><br><span style="font-family: helvetica;">We’re looking for a fluent, Dutch &amp; English speaking product designer to join the design team here at CultureSuite. This role is a hybrid of UI and UX consultancy for the users &nbsp;of our products as well as supporting the design team on both our existing products and new initiatives as part of the Peppered platform.</span></div>
<div>&nbsp;</div>
<div><span style="font-family: helvetica;">We’re currently a nimble team of 3 designers with big aspirations to grow into new markets and more scalable solutions, meaning you’ll be exposed to a large variety of work from our CMS made for the arts and culture sector. This includes our websites, mailing tool and digital signage, as well as internal tooling, client websites and more. We work with some of the biggest names in the Arts &amp; Culture sector, including everything from theatres and museums to comedy clubs, art galleries and arenas. Our client base spans across Europe, the UK and the US, with an aspiration to grow rapidly into the latter.</span></div>
<div>&nbsp;</div>
<div><span style="font-family: helvetica;">We are primarily remote working across the Netherlands and the UK, with an office based in Rotterdam in the Netherlands if you prefer. You’ll be provided with a Macbook Pro and equipment to work from home. We expect you’ll occasionally visit our office from time to time to meet the team, so would preferably be based in the UK or the Netherlands, and you will likely visit clients on site from time to time, sometimes internationally.</span></div>
<div>&nbsp;</div>
<div><span style="font-family: helvetica;">CultureSuite offers flexible working hours, typically 9:00am - 5:30pm GMT.&nbsp;</span></div>
<div>&nbsp;</div>
<h3><span style="font-family: helvetica;">Responsibilities</span></h3>
<ul>
<li><span style="font-family: helvetica;">Assisting in the research and development of our roadmap, from improving existing tooling such as for our CMS, web platform, mailing tool, and digital signage tool. As well as introducing new products and scaling these up to other markets.</span></li>
<li><span style="font-family: helvetica;">Assisting the team rolling out an entirely new design system across all of our products.</span></li>
<li><span style="font-family: helvetica;">Working with our users’ to improve their existing websites, providing best practice UI &amp; UX advuce.</span></li>
<li><span style="font-family: helvetica;">Assisting in user research, including audience mapping, user stories, analytics research, heuristic evaluations, and usability testing.</span></li>
<li><span style="font-family: helvetica;">Collaborate with the growth and community teams to keep our marketing efforts and strategy on brand.</span></li>
<li><span style="font-family: helvetica;">Joining discovery and research workshops for both our users externally and internally for our own products.</span></li>
<li><span style="font-family: helvetica;">Working on end-to-end design processes, from early research and supporting workshops through to design, testing and delivery.</span></li>
<li><span style="font-family: helvetica;">Collaborate with developers to champion the users needs and design principles are upheld, as well as finding practical solutions to complex issues.</span></li>
<li><span style="font-family: helvetica;">Prototyping and specifying how your designs should work to help validate them with stakeholders and developers.</span></li>
<li><span style="font-family: helvetica;">Travel on-site where necessary to visit our clients all over the world, typically averages once a quarter, but may grow.</span></li>
<li><span style="font-family: helvetica;">Liaising with external partners and designers who utilise our products to ensure correct usage of the platform.</span></li>
</ul>
<div>&nbsp;</div>
<h3><span style="font-family: helvetica;">Requirements</span></h3>
<ul>
<li><span style="font-family: helvetica;">At least 2 years of experience in a UI/UX-related role.</span></li>
<li><span style="font-family: helvetica;">A solid understanding of design theory, and an eye for detail.</span></li>
<li><span style="font-family: helvetica;">An awareness and basic understanding of HTML/CSS for collaboration purposes.</span></li>
<li><span style="font-family: helvetica;">An understanding of the latest accessibility standards, WCAG guidance and how to apply it.</span></li>
<li><span style="font-family: helvetica;">Great communication skills, verbal and written.</span></li>
<li><span style="font-family: helvetica;">A team player, both within and outside of the design team itself.</span></li>
<li><span style="font-family: helvetica;">Great time management skills, working to deadlines and being able to prioritise workloads.</span></li>
<li><span style="font-family: helvetica;">Comfortable being client-facing and running workshops.</span></li>
<li><span style="font-family: helvetica;">Familiar with design tools such as Figma, Miro, and Adobe Suite.</span></li>
<li><span style="font-family: helvetica;">Familiar with analytics tools such as Google Analytics, Tag Manager, Optimal Workshop and Microsoft Clarity.</span></li>
<li><span style="font-family: helvetica;">B1/C1 Level in both Dutch and English.</span></li>
</ul>
<h3><br><span style="font-family: helvetica;">Bonus points if you have…</span></h3>
<ul>
<li><span style="font-family: helvetica;">Motion and illustration skills.</span></li>
<li><span style="font-family: helvetica;">An interest/experience in the arts and culture sector.</span></li>
<li><span style="font-family: helvetica;">Experience working with ticketed experiences and associated tooling.</span></li>
<li><span style="font-family: helvetica;">Experience working with/creating a design system.</span></li>
<li><span style="font-family: helvetica;">Experience in both working for an agency or a product team.</span></li>
</ul>
<div>&nbsp;</div>
<h3><span style="font-family: helvetica;">What’s in it for you?</span></h3>
<ul>
<li><span style="font-family: helvetica;">An opportunity to grow into a wide-ranging role, building skills in research, design and product skills.</span></li>
<li><span style="font-family: helvetica;">A friendly team of close-knit individuals, willing to offer support and growth.</span></li>
<li><span style="font-family: helvetica;">Work in a fast-growing scale-up, with an exciting perspective and potential for further international growth</span></li>
<li><span style="font-family: helvetica;">CultureSuite is a company that is active and specialised in one of the most beautiful sectors - culture (theatre, art, music, film, museums), so you come across the best organisations and meet the most inspiring people, who share the same thing from various backgrounds: love for culture and the value that art can have in a society</span></li>
<li><span style="font-family: helvetica;">A laptop at your disposal (which can be used for private use as well)</span></li>
<li><span style="font-family: helvetica;">Participation in the pension programme</span></li>
<li><span style="font-family: helvetica;">Work (partially) remote</span></li>
<li><span style="font-family: helvetica;">Official parental leave</span></li>
<li><span style="font-family: helvetica;">In addition, CultureSuite has an arrangement to flexibly schedule all public holidays as days off at other times</span></li>
<li><span style="font-family: helvetica;">For this vacancy, candidates are sought in the two countries where CultureSuite has offices: the UK and the Netherlands. Further primary and secondary employment conditions are therefore subject to local guidelines and regulations (such as vacation days and coverage of certain expenses/benefits).</span></li>
<li><span style="font-family: helvetica;">Salary range:</span><br><span style="font-family: helvetica;">UK: £27k-30k /annum</span><br><span style="font-family: helvetica;">NL: €2.700-3.000 p/m</span></li>
</ul>
<h3><span style="font-family: helvetica;">To apply</span></h3>
<div><span style="font-family: helvetica;">Please send (in English) a CV, a cover letter about why you think you might be a great fit here at CultureSuite and a portfolio of your work (online or PDF is fine). We’re not just looking for glossy UI, but want to hear about your process and how you tackle complex challenges.</span></div>
<div>&nbsp;</div>
<h3><span style="font-family: helvetica;">The interview process</span></h3>
<div><span style="font-family: helvetica;">Should your application be shortlisted to progress, you’ll hear from us. We’ll invite you to the following:</span></div>
<div>&nbsp;</div>
<div><strong><span style="font-family: helvetica;">A short informal meeting with one of our team</span></strong></div>
<div>&nbsp;</div>
<div><span style="font-family: helvetica;">A chance to get to know one another, explain a bit more about the company and team. It’s also chance to make sure we’re a good fit for one another.</span></div>
<div>&nbsp;</div>
<div><strong><span style="font-family: helvetica;">A formal interview with your team lead</span></strong></div>
<div>&nbsp;</div>
<div><span style="font-family: helvetica;">A presentation from you to talk through your portfolio (~20 minutes), followed by an interview to ask questions and cover your experience and any questions you have. (~40-60 minutes).</span></div>
<div>&nbsp;</div>
<div><strong><span style="font-family: helvetica;">A short take-home design exercise</span></strong></div>
<div>&nbsp;</div>
<div><span style="font-family: helvetica;">We’ll provide you with a design exercise to understand you’re approach to design-thinking.</span></div>
<div>&nbsp;</div>
<div><strong><span style="font-family: helvetica;">Final presentation</span></strong></div>
<div>&nbsp;</div>
<div><span style="font-family: helvetica;">A short 30 minute interview to present your work to the design team along with any final questions either party has.</span></div>
<div><span style="font-family: helvetica;">We’ll then make a decision and let you know!</span></div>
<div>&nbsp;</div>
</div></body></html>

Junior Product Designer (NL/UK)

<html><head></head><body><h2><span style="font-family: helvetica;">About the Role&nbsp;</span></h2>
<div><span style="font-family: helvetica;">We are looking to grow our Professional Services team with an additional Peppered Consultant (PC). The PC is part of the Customer team and also works closely with both the Customer Success Managers and the R&amp;D team to offer paid services to our growing number of clients.</span></div>
<div><span style="font-family: helvetica;">Including you, the team will consist of:</span><br><br></div>
<div><span style="font-family: helvetica;"><strong>1x Lead</strong></span><br><span style="font-family: helvetica;"><strong>3x Customer Success Managers</strong></span><br><span style="font-family: helvetica;"><strong>3x Peppered Consultants</strong></span><br><br><span style="font-family: helvetica;">The Peppered Consultant (or ‘implementation consultant’) has an interesting role: seen as a very technical person, almost a developer, from the point of view of our clients, but to our &nbsp;Research &amp; Development (R&amp;D) team they bring forward the client’s perspective. The PC could be described as someone that is a professional puzzle solver, while also being able to create new pieces of the puzzle if needed.</span><br><br></div>
<div><span style="font-family: helvetica;">Liesanne, our Lead Customer team shares:</span></div>
<div><span style="font-family: helvetica;"><em>“What I genuinely value about our work is that our efforts are immediately evident online for the global audience to view. This isn't just about the visual impact; it's also about facilitating an intuitive journey for visitors and helping our clients adapt their usage of the SaaS platform.”</em></span></div>
<div><br><span style="font-family: helvetica;">As we are in an exciting period of growth (now active in 6 countries), we expect to expand the team further. This will look like bringing onboard design, development and of course more Peppered Consultant to the team. It could also be that we'll move into training-the-trainer as we look into working with partners.</span><br><br></div>
<div><span style="font-family: helvetica;">The Peppered Consultant is instrumental in ensuring a smooth transition for new clients as they begin their journey with our SaaS products and existing clients as they expand the use of them. The Peppered Consultant is responsible for guiding clients through the initial setup, training, and integration processes, ensuring a seamless and positive initial experience.The PC implements planning &amp; ticketing systems, as well as updates, through coding.</span><br><br></div>
<div><span style="font-family: helvetica;">Clients may call on the Peppered Consultant for updates; when they need support with a redesign, adding more of our SaaS products, or when we roll-out new modules within their licence fees. The Pepperd Consultant works closely with the Customer Success Managers who will handle the project management and support with all client communications.</span><br><br></div>
<div><span style="font-family: helvetica;">As a Peppered Consultant, you are the bridge between our clients' needs and our technical solutions, translating complex processes into easily understandable steps for our clients.</span><br><br></div>
<h3><span style="font-family: helvetica;">Language proficiency</span></h3>
<p><span style="font-family: helvetica;">English: C1 or C2</span><br><br></p>
<h3><span style="font-family: helvetica;">Responsibilities include:</span></h3>
<ul>
<li style="text-align: left; font-family: helvetica;"><span style="font-family: helvetica;">Setup &amp; Configuration: Assisting clients with the initial setup and configuration of our SaaS products to align with their specific needs and objectives.</span></li>
<li style="text-align: left; font-family: helvetica;"><span style="font-family: helvetica;">Product Training: Conducting comprehensive training sessions for clients, ensuring they're comfortable with the platform's features and functionalities.</span></li>
<li style="text-align: left; font-family: helvetica;"><span style="font-family: helvetica;">Resource Provision: Providing clients with relevant resources, guides, and best practices to kickstart their journey.</span></li>
<li style="text-align: left; font-family: helvetica;"><span style="font-family: helvetica;">Integration Guidance: Assisting with the integration of our SaaS product into the client's existing systems or workflows.</span></li>
<li style="text-align: left; font-family: helvetica;"><span style="font-family: helvetica;">Feedback Loop: Gathering early feedback during the onboarding process to identify potential areas of improvement in the product or onboarding methodology. Also your ideas can/will find their place in the product roadmap!</span></li>
<li style="text-align: left; font-family: helvetica;"><span style="font-family: helvetica;">Success Benchmarking: Setting initial success metrics and benchmarks with clients, ensuring they start on the right path.</span></li>
<li style="text-align: left; font-family: helvetica;"><span style="font-family: helvetica;">Inter-department Coordination: Collaborating with the Customer Success and R&amp;D teams to ensure a holistic onboarding experience and to address any technical challenges during the initial phases.</span></li>
</ul>
<h3 style="text-align: left;"><br><span style="font-family: helvetica;">Bonus points if you have…</span></h3>
<ul>
<li style="text-align: left; font-family: helvetica;"><span style="font-family: helvetica;">An understanding or strong passion for the arts and culture industry.</span></li>
<li style="text-align: left; font-family: helvetica;"><span style="font-family: helvetica;">Familiarity with (or not being afraid to learn) light coding including CSS-settings.</span></li>
<li style="text-align: left; font-family: helvetica;"><span style="font-family: helvetica;">Previous experience in a similar role for a SaaS product.</span></li>
<li style="text-align: left; font-family: helvetica;"><span style="font-family: helvetica;">A degree in a relevant field.</span></li>
<li style="text-align: left; font-family: helvetica;"><span style="font-family: helvetica;">Language proficiency in the Dutch language</span><br><br></li>
</ul>
<h3 style="text-align: left;"><span style="font-family: helvetica;">What’s in it for you?</span></h3>
<ul>
<li style="text-align: left; font-family: helvetica;"><span style="font-family: helvetica;">Work in a fast-growing scale-up, with an exciting perspective and potential for further international growth</span><br><span style="font-family: helvetica;">CultureSuite is a company that is active and specialised in one of the most beautiful sectors - culture (theatre, art, music, film, museums), so you come across the best organisations and meet the most inspiring people, who share the same thing from various backgrounds: love for culture and the value that art can have in a society</span></li>
<li style="text-align: left; font-family: helvetica;"><span style="font-family: helvetica;">A laptop at your disposal (which can be used for private use as well)</span></li>
<li style="text-align: left; font-family: helvetica;"><span style="font-family: helvetica;">Pension Programme: A contributory pension scheme with a 50/50 company-employee contribution</span></li>
<li style="text-align: left; font-family: helvetica;"><span style="font-family: helvetica;">A comprehensive health insurance package post probation period, which includes health checkups</span></li>
<li style="text-align: left; font-family: helvetica;"><span style="font-family: helvetica;">Work (mainly) remote</span></li>
<li style="text-align: left; font-family: helvetica;"><span style="font-family: helvetica;">Official parental leave: to help balance family and work life.</span></li>
<li style="text-align: left; font-family: helvetica;"><span style="font-family: helvetica;">In addition, CultureSuite has an arrangement to flexibly schedule all public holidays as days off at other times</span><br><span style="font-family: helvetica;">CultureSuite has offices in the UK and the Netherlands. For this vacancy, candidates are sought in the UK. Further primary and secondary employment conditions are therefore subject to local guidelines and regulations (such as vacation days and coverage of certain expenses/benefits).</span><br><br></li>
</ul>
<h3 style="text-align: left;"><span style="font-family: helvetica;">Equal Opportunities</span></h3>
<p style="text-align: left;"><span style="font-family: helvetica;">We’re an equal opportunity employer and diversity is extremely important to us. We never discriminate on the basis of gender, age, race, religion, national origin, sexual orientation, marital status, or disability status.</span></p>
<p><span style="font-family: helvetica;">We're committed to removing invisible barriers. We are happy to make any adjustments we can to better support you.</span></p>
<h3><br><span style="font-family: helvetica;">Your Location</span></h3>
<p><span style="font-family: helvetica;">We are a hybrid/remote team based in the UK and Netherlands. Candidates must be legally authorised to work within the UK or Netherlands without the need for CultureSuite’s sponsorship for an immigration-related employment benefit (i.e. work visa, work permit, etc.</span></p>
<p><span style="font-family: helvetica;">We value face-to-face interactions to achieve our mission and bring out the best in each other, and so a willingness to travel is highly desirable.</span></p>
<h3><br><span style="font-family: helvetica;">How to apply</span></h3>
<p><span style="font-family: helvetica;">If this sounds like the next step you’ve been looking for in your career, please send us your CV and a cover letter telling us about your experience and what makes you right for the role (paying close attention to the responsibilities and language proficiency sections above).&nbsp;</span></p>
<div>&nbsp;</div></body></html>

Junior/Mid-level Peppered Consultant (UK)

<html><head></head><body><h2><span style="font-family: helvetica;"><strong>About the Role</strong></span><span style="font-family: helvetica;">&nbsp;</span></h2>
<div><span style="font-family: helvetica;">We are looking to grow our Customer Success team with an additional Customer Success Manager (CSM) based in the UK. Experience in an account management/customer success role is required since we are looking for a middleweight team member. The CSM works closely with both the Peppered consultants, designers and the R&amp;D team. Including you, the team will consist of:</span><br><br></div>
<div><strong><span style="font-family: helvetica;">1x Lead</span></strong><br><strong><span style="font-family: helvetica;">4x Customer Success Managers&nbsp;</span></strong><br><strong><span style="font-family: helvetica;">2x Peppered Consultants</span></strong><br><br><span style="font-family: helvetica;">The Customer Success Manager is pivotal in nurturing and strengthening client relationships. With a main focus on ensuring customer satisfaction and retention, the CSM serves as the main point of contact post-sales, guiding clients through their journey, resolving any issues, and ensuring they harness the full potential of our SaaS products. The CSM is a good account manager who is not afraid of 1st line support and always able to keep a clear head when needed. The CSM also has a touch of project management to be able to assist (new) customers with their onboarding, help with integrations or redesign projects. Overall, the CSM is responsible for client happiness/customer satisfaction. A good CSM doesn’t simply relay what a customer says they need, but is able to understand the ‘why’ behind and knows when to push back or offer (better) alternatives using existing solutions and inspiration from other customers.</span><br><br></div>
<div><span style="font-family: helvetica;">Kelly, one of our Customer Success Managers in the UK, shares:</span></div>
<div><em><span style="font-family: helvetica;">“My favourite aspect of working in this role is getting to work alongside a wide variety of Cultural organisations of different sizes, genres and even locations! Supporting them to reach their goals by helping them make the most of the Peppered tools.”</span></em></div>
<div>&nbsp;</div>
<h3><span style="font-family: helvetica;"><strong>Language proficiency</strong></span></h3>
<div><span style="font-family: helvetica;">English: at least C1</span></div>
<h3><br><span style="font-family: helvetica;"><strong>Main responsibilities include:</strong></span></h3>
<ul>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Account Management: Establishing and cultivating strong relationships with clients to understand their unique needs and objectives, matching these to our solutions. Identifying opportunities for upselling or cross-selling based on client needs.</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Community Management: With our strong focus on culture, it’s not only about the relationship we have, but also about fostering the community of likeminded cultural organisations - bring together venues across the world to play into the collectiveness.</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">1st line of support: Supporting clients through our support portal (all CSM’s take turns on ‘ticket watch’) and providing training/webinars to new and existing clients. Gathering client feedback on the product and services, and channelling it to the relevant teams for continuous improvement.</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Project Management: Seeing a new implementation and client onboarding through from the sales handover to ongoing relationship, or working with an existing client on an exciting new journey. Thanks to our specialized SaaS offering, project management is relatively straight forward.</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Client Advocacy: Collaborating with the Marketing team to highlight customer success stories, and serving as the voice of the customer, or better yet the community, within the organisation and between customers.</span></li>
</ul>
<h3><br><span style="font-family: helvetica;"><strong>Bonus points if you have…</strong></span></h3>
<div><span style="font-family: helvetica;">An understanding or strong passion for the arts and culture industry.</span><br><span style="font-family: helvetica;">Previous experience in a similar role for a SaaS product.</span><br><span style="font-family: helvetica;">A degree in a relevant field.</span><br><span style="font-family: helvetica;">Language proficiency in the Dutch language</span></div>
<div>&nbsp;</div>
<h3><span style="font-family: helvetica;"><strong>What’s in it for you?</strong></span></h3>
<ul>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Work in a fast-growing scale-up, with an exciting perspective and potential for further international growth</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">CultureSuite is a company that is active and specialised in one of the most beautiful sectors - culture (theatre, art, music, film, museums), so you come across the best organisations and meet the most inspiring people, who share the same thing from various backgrounds: love for culture and the value that art can have in a society</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">A laptop at your disposal (which can be used for private use as well)</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Pension Programme: A contributory pension scheme with a 50/50 company-employee contribution</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">A comprehensive health insurance package post probation period, which includes health checkups</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Work (mainly) remote</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">Official parental leave: to help balance family and work life.</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">In addition, CultureSuite has an arrangement to flexibly schedule all public holidays as days off at other times</span></li>
<li style="font-family: helvetica;"><span style="font-family: helvetica;">CultureSuite has offices in the UK and the Netherlands. For this vacancy, candidates are sought in the UK. Further primary and secondary employment conditions are therefore subject to local guidelines and regulations (such as vacation days and coverage of certain expenses/benefits).</span><span style="font-family: helvetica;">&nbsp; &nbsp;&nbsp;</span><br><br></li>
</ul>
<h3><span style="font-family: helvetica;"><strong>Equal Opportunities</strong></span></h3>
<div><span style="font-family: helvetica;">We’re an equal opportunity employer and diversity is extremely important to us. We never discriminate on the basis of gender, age, race, religion, national origin, sexual orientation, marital status, or disability status.</span></div>
<div><span style="font-family: helvetica;">We're committed to removing invisible barriers. We are happy to make any adjustments we can to better support you.</span></div>
<div>&nbsp;</div>
<h3><span style="font-family: helvetica;"><strong>Your Location</strong></span></h3>
<div><span style="font-family: helvetica;">We are a hybrid/remote team based in the UK and Netherlands. For this role, we’re looking for a colleague based in the UK. Candidates must be legally authorised to work within the UK or Netherlands without the need for CultureSuite’s sponsorship for an immigration-related employment benefit (i.e. work visa, work permit, etc.).&nbsp;</span></div>
<div><span style="font-family: helvetica;">We value face-to-face interactions to achieve our mission and bring out the best in each other, and so a willingness to travel is highly desirable.</span></div>
<div>&nbsp;</div>
<h3><span style="font-family: helvetica;"><strong>How to apply</strong></span></h3>
<div><span style="font-family: helvetica;">If this sounds like the next step you’ve been looking for in your career, please send us your CV and a cover letter telling us about your experience and what makes you right for the role (paying close attention to the responsibilities and language proficiency sections above).&nbsp;</span></div></body></html>

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